We want every pair to fit and feel right. If it does not, you can return or exchange it within 15 days of delivery.
Our 15-day promise
- Free size exchange, subject to stock.
- Full refund on unworn items returned in their original condition.
- Free pickup from most pin codes in India. Where pickup is not available, we refund reasonable courier costs.
What we can accept
Please try your shoes indoors on a clean, soft surface. We can accept items that are:
- Unworn outdoors, with clean, unmarked soles and no creasing.
- Returned in the original shoe box, with dust bags, shoe trees, tags and the invoice.
- Free from scents, stains or alterations.
Items that do not meet these conditions may be sent back to you.
What cannot be returned
- Made-to-order, monogrammed or otherwise personalised items.
- Items marked final sale.
- Shoe care products once opened, for hygiene reasons.
- Gift cards.
Damaged or wrong item
If something arrives damaged or is not what you ordered, tell us within 48 hours of delivery, with photos and your unboxing video. We will send a replacement or refund in full, including delivery.
How to return or exchange
- Email support@irichindia.com or WhatsApp +91 74067 63999 with your order number, the item, and whether you want an exchange or refund.
- We arrange a pickup, usually within 2–4 working days.
- Pack the item securely in its original box and outer packaging.
- Once it reaches us, we check it within 2–3 working days and confirm by email.
You can also return or exchange at our Bengaluru store with your invoice.
Refunds
- Refunds go back to your original payment method within 5–7 working days of approval. Your bank may take a few more days to show it.
- If you prefer, we can issue store credit straight away instead.
- Complimentary delivery is not charged back on returns.
Cancelling an order
You can cancel free of charge until your order is dispatched. Made-to-order pairs can be cancelled within 24 hours of ordering.
Repairs and resoling
Outside the return window, we can still look after your shoes. Our atelier offers resoling, heel replacement and colour restoration. Contact us for a quote.